Returns & Refunds Policy
Every product we make is printed, engraved or embroidered especially for you, with your own logo or design.
We do not accept returns
Because the products are personalised and cannot be sold to or used by anyone else, we do not accept returns or cancellations once production has started. For the same reason the 14-day right of withdrawal does not apply: by law it excludes goods made to the consumer’s specifications or clearly personalised.
When we give a full refund
If the product has a defect caused by our mistake in production — wrong print, wrong colour or product, poor print or engraving quality, damage — we refund you in full (or, if you prefer, remake it free of charge).
How to report it
- Check your order as soon as you receive it.
- Email mygrafistas.gr@gmail.com with your order number and photos of the problem, as soon as possible after delivery.
- If the mistake is ours, we refund you the same way you paid.
What is not covered
- Mistakes that were in the file or text you sent or in the proof you approved (e.g. typos, wrong phone number, low resolution).
- Small colour differences between your screen and the printed product.
- Wear from use or wrong washing/care.
For any question contact us — we will find a solution together.
Last updated: 9 October 2026